Shipping Policy

ORDER PROCESSING

ROAM orders are packed and dispatched from Australia. We aim to dispatch orders within [TO CONFIRM: 1–2 business days] after your order is placed, excluding weekends and public holidays.

During launches, promotions or high-volume periods, dispatch may take a little longer. If there is a significant delay, we will do our best to keep you updated.

AUSTRALIA SHIPPING

Standard shipping: [TO CONFIRM rate / free-shipping threshold]

Express shipping: [TO CONFIRM rate / free-shipping threshold]

Estimated delivery times shown at checkout are estimates only and begin after dispatch. Delivery times can vary depending on destination, carrier delays and peak periods.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available. Please allow a short period for tracking to update after the label is created.

INCORRECT SHIPPING ADDRESS

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible at [TO CONFIRM: customer service email].

If your order has not yet been dispatched, we will do our best to update the address. Once an order is with the carrier, changes or redirection may not be possible.

RETURN TO SENDER / UNCOLLECTED PARCELS

If a parcel is returned to ROAM because it was unclaimed, refused, or the address provided was incorrect or incomplete, we will contact you once it is received back.

[TO CONFIRM: re-delivery charges.] Suggested approach: customers are responsible for any additional postage required to resend an order where the original address supplied was incorrect or the parcel was not collected, unless the return was caused by an error by ROAM or the carrier.

LOST OR DELAYED PARCELS

If your tracking shows an unusual delay or your order appears to be missing, please contact us at [TO CONFIRM: customer service email]. We may need to lodge an investigation with the delivery carrier before a replacement or refund can be considered.

DAMAGED IN TRANSIT

If your order arrives damaged in transit, contact us as soon as possible with your order number and photos of the parcel and item so we can help resolve the issue.

PRE-ORDERS

Where a product is sold as a pre-order, the estimated dispatch timeframe will be stated on the product page. If your order contains both in-stock and pre-order items, [TO CONFIRM whether the full order ships together or in-stock items ship separately].

INTERNATIONAL SHIPPING

[TO CONFIRM whether ROAM will offer international shipping at launch.]

If international shipping is offered, delivery times will vary by country. Customers may be responsible for import duties, taxes or customs charges imposed by the destination country. These charges are not controlled by ROAM and are not included in product or shipping prices unless expressly stated at checkout.