Terms of Service
1. ABOUT THESE TERMS
These Terms of Service govern your use of the ROAM Pet Co website and any purchase you make from us. By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.
2. ABOUT ROAM
ROAM Pet Co (ROAM, we, us or our) is an Australian ecommerce business selling dog walking accessories and related products.
Business details: [TO CONFIRM: ABN / business address / customer service email].
3. ONLINE STORE
You must provide accurate and complete information when placing an order. You are responsible for ensuring your delivery details, contact information and order selections are correct before checkout.
We may refuse or cancel an order where reasonably necessary, including where there is a pricing or inventory error, suspected fraud, misuse of promotions or other issue affecting our ability to fulfil the order. If payment has already been taken for an order we cancel, we will arrange a refund.
4. PRODUCTS, COLOURS & SIZING
We aim to describe and display our products as accurately as possible. Colours may appear slightly different depending on your screen, lighting or device settings.
Dog sizing can vary by breed, body shape and coat. Please follow the size guide and measurement instructions before ordering. If you are unsure, contact us before purchase for sizing assistance.
Product measurements and specifications may be updated as designs evolve. Any material change to a product will be reflected on the relevant product page where reasonably practicable.
5. PET SAFETY & RESPONSIBLE USE
ROAM products must be used only for their intended purpose and should be checked regularly for wear, damage or loose hardware.
Always choose the correct size and fit for your dog. Do not use a damaged product. Dogs should not be left unattended while wearing accessories where doing so may create an entanglement, chewing or safety risk.
Our product information is general in nature and is not veterinary, behavioural or professional training advice.
6. PRICING & PAYMENT
Prices are displayed in [TO CONFIRM: AUD] and include GST where applicable unless otherwise stated.
We accept the payment methods displayed at checkout. Payment must be authorised before an order is processed.
We may change prices, promotions and product availability at any time. Changes will not affect orders already confirmed unless required to correct an obvious error or otherwise permitted by law.
7. DISCOUNT CODES & PROMOTIONS
Discount codes are subject to any terms stated with the promotion. Unless stated otherwise, discount codes cannot be combined and have no cash value.
We may cancel or restrict a promotion where there is misuse, fraud, a technical error or another reasonable basis to do so, subject to applicable law.
8. SHIPPING
Shipping rates, dispatch information, delivery estimates and related conditions are set out in our Shipping Policy. Delivery estimates are not guarantees and may be affected by carrier delays or events outside our reasonable control.
9. RETURNS, EXCHANGES & CONSUMER GUARANTEES
Our Returns & Exchanges Policy explains our change-of-mind process.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
10. INTELLECTUAL PROPERTY
Unless otherwise stated, the ROAM name, logos, graphics, product photography, website copy, designs and other content on this website are owned by or licensed to ROAM Pet Co and are protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.
11. REVIEWS, TAGGED CONTENT & USER CONTENT
If you submit a review, image or other content directly to ROAM, you confirm that you have the right to provide it and that it does not infringe another person’s rights.
[TO CONFIRM social UGC approach.] Suggested wording for launch: we will ask permission before reposting customer or creator content for advertising or other paid commercial use unless separate usage rights have already been agreed.
12. THIRD-PARTY SERVICES & LINKS
Our website may contain links to or integrate with third-party services such as payment providers, social platforms, delivery services or other websites. We are not responsible for third-party websites or services except to the extent required by law.
13. WEBSITE AVAILABILITY
We aim to keep the website accurate and available, but we cannot guarantee uninterrupted or error-free access. We may update, suspend or change parts of the website where reasonably necessary.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, ROAM is not liable for indirect or consequential loss arising from use of the website or products where such liability may lawfully be limited or excluded.
Nothing in these Terms limits liability or consumer rights that cannot legally be limited or excluded.
15. PRIVACY
Our collection and handling of personal information is described in our Privacy Policy.
16. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia [TO CONFIRM]. You submit to the non-exclusive jurisdiction of the courts of New South Wales and applicable Commonwealth courts.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on the website at the time of your order will apply to that order, subject to applicable law.
18. CONTACT
ROAM Pet Co
Email: [TO CONFIRM]
Business details: [TO CONFIRM]
Last updated: 23 August 2026